You have seven rights over the data we hold about you, granted by the DPDP Act, 2023. You can exercise any of them by emailing contact@bighelpers.in. We respond within 7 working days.
Right to know (DPDP § 11)
You can ask us what personal data we hold about you, what we do with it, and who else has it. We will send you a written summary.
Right to access
You can download a copy of your data in a portable format (JSON / CSV) at any time. From inside the app, go to Settings → Data export. If you cannot sign in, email us.
Right to correct (DPDP § 12)
If any data we hold about you is wrong or out of date, you can fix it directly inside the app (Settings → Profile, or the relevant business / customer record), or email us to do it for you.
Right to erase (DPDP § 12)
You can delete your account from Settings → Close account. We will erase your account data within 30 days. Business records that we are legally required to retain (invoices, payments — 7 years under the Income-tax Act and GST law) will be kept in anonymised form and then deleted.
Right to nominate (DPDP § 14)
You can nominate someone to exercise your rights on your behalf if you die or become incapable of doing so. To nominate, email us with the nominee's full name, relationship to you, and one verifiable contact (email and phone). We will record the nomination against your account.
Right to withdraw consent (DPDP § 6(4))
You can withdraw consent at any time. We will stop processing your data on that basis going forward. Some processing is on legal grounds (for example, keeping invoices for 7 years) — we explain that case by case in our reply.
Right to grievance redressal (DPDP § 13)
If you are not happy with how we have handled any of the above, see our grievance redressal page. You can escalate to the Data Protection Board of India once it is operational.
How we verify your identity
Before acting on a request that affects an account, we ask you to write from the registered email address. For sensitive requests (full data export, deletion) we may ask you to confirm a one-time code we send to your registered phone or email. This protects you against someone else trying to access or delete your data.
Cost
All of the above are free for an individual Data Principal. We may charge a reasonable cost only if a request is manifestly unfounded or repetitive — we will tell you in advance.
Templates you can use
Request to access my data
To: contact@bighelpers.in
Subject: DPDP § 11 — Request to access my data
I am writing to ask for a copy of all personal data you hold about me, in a portable format. My registered email is [your email]. Please confirm receipt within 2 working days.
Thank you.
[Your name]
Request to correct my data
To: contact@bighelpers.in
Subject: DPDP § 12 — Request to correct my data
The following data on my account [your email] is inaccurate / out of date. Please correct it:
- Field: [what is wrong]
- Correct value: [what it should be]
Thank you.
[Your name]
Request to erase my account
To: contact@bighelpers.in
Subject: DPDP § 12 — Request to erase my account
Please close and erase my account [your email]. I understand business records you are legally required to retain (e.g. invoices) will be anonymised under your retention policy.
Thank you.
[Your name]
Withdrawal of consent
To: contact@bighelpers.in
Subject: DPDP § 6(4) — Withdrawal of consent
I withdraw my consent to processing of my personal data for [purpose, e.g., marketing emails]. Please confirm the change within 7 working days.
Thank you.
[Your name]