If something is wrong with how we handle your data, write to contact@bighelpers.in. We respond within 7 working days.
Our commitment under DPDP § 8(9)
The Digital Personal Data Protection Act, 2023 requires every Data Fiduciary to publish the contact details of a person who responds to communications from Data Principals. That contact for BusinessSetu Pro is:
Data Protection Contact
Big Helpers Software and Solutions Private Limited
HIG-2, M.P. Housing Board Colony,
Tikuri, Katni 483501, Madhya Pradesh, India.
Email: contact@bighelpers.in
CIN: U72200MP2008PTC021190
What you can raise here
- A request to access, correct, or erase your personal data.
- A complaint that we have collected or shared data we should not have.
- A complaint about how we responded to your earlier data-rights request.
- A complaint about a sub-processor we use.
- Notice of a suspected breach of your data on our systems.
- A request to withdraw consent you earlier gave us.
How to write your complaint
Include the following in your email so we can find your account and act fast:
- Your registered email address.
- The phone number on the account, if you remember it.
- What happened and when (dates help).
- What you want us to do (e.g., delete a specific record, correct a field, export your data).
- Any screenshots or evidence, if useful.
Our timelines
| Step | We do | Within |
|---|---|---|
| Acknowledge | Confirm receipt by email. | 2 working days |
| Initial response | Tell you what we have done or what we need from you. | 7 working days |
| Resolution | Complete the action and close the ticket. | 30 days from acknowledgement |
| Complex cases | If we need longer, we explain why and give a fresh deadline. | Up to 60 days, with reasons |
If you are not satisfied with our response
Under DPDP § 13 you can escalate your complaint to the Data Protection Board of India once it is operational. We will help you with whatever information you need for that escalation.