BusinessSetu uses a small set of sub-processors to run the service. They each receive only the data they need. None of them is allowed to use your data for their own purposes.
Current sub-processors
| Sub-processor | Purpose | Data shared | Location |
|---|---|---|---|
| Razorpay Software Private Limited | Payment collection (subscriptions and customer invoices where you enable it). | Customer name, email, amount, business name. Card and bank details are collected by Razorpay directly — we never see them. | India |
| Cloudflare, Inc. | HTTPS termination at the edge, anti-bot, DDoS protection, CDN caching of static assets. | IP address, request metadata. Cloudflare uses Indian edge nodes for .in traffic. | Edge (Indian PoPs for .in) |
| MilesWeb Internet Services Private Limited | Server hosting and infrastructure operations. | All application and database data is hosted on their Indian data-centre infrastructure. | India |
| Meta Platforms, Inc. (WhatsApp Business API) | Sending WhatsApp messages to your customers (only when you enable the integration). | Customer phone number, message content you compose. | India (Meta's Indian WhatsApp infrastructure) |
| Frankfurter / European Central Bank | Foreign-exchange reference rates for multi-currency invoices. | Currency codes only. No personal data is sent. | European Union |
When you choose to enable additional integrations
If you enable optional integrations (for example, e-invoice IRP, e-way bill API, your own CRM tool, your bank's account-aggregator endpoint), those integrations are governed by their own terms. We act only as the conduit you have set up. We disclose them here when they become part of the core service.
Changes to this list
Before adding a new sub-processor that handles your personal data, we update this page. For material additions (a new processor with broad access to your business data) we will notify you by email at least 14 days in advance, where DPDP requires we will ask for fresh consent.
Questions
If you want more detail about any sub-processor on this list, email contact@bighelpers.in.